Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

At Svara Decor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, undamaged, and returned in their original packaging.
• Products showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products
• Clearance or final sale items
• Products damaged due to misuse or improper handling

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Kindly provide your order number along with clear photos of the product and packaging so we can resolve the issue as quickly as possible.

Refunds

• Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed using the original payment method whenever applicable.
• Refund processing times may vary depending on your payment provider or financial institution.

Exchanges

We only replace items that are damaged, defective, or incorrectly delivered. If you need an exchange, please contact our support team.

Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us.

Svara Decor

Email: svaradecor@gmail.com

Phone / WhatsApp: 03097963426

Address: Lahore, Pakistan